If you're like most teams who are searching for an internal knowledge management solution, you're probably keeping your current documentation spread out across tools like Google Docs. This might work in the beginning stages, but we find this can cause a few headaches in the long run.
Here are some major differences between using Tettra and Google Docs for your internal documentation:
Tettra has a Viewable Hierarchy for discoverability
- While Google Docs/Drive folders provide some kind of hierarchy to work from, they can often be cumbersome. You can't easily see them when viewing a Google Doc and browsing can be a nightmare when you're unsure what folder a particular document is located in.
- Tettra provides a clear hierarchy of Categories > Subcategories > Pages that can be viewed from the left-hand sidebar menu on any page in the account.
Tettra's search actually works
- Google Docs search is lackluster and pulls in a lot of unnecessary results when you're specifically looking for internal documentation (Slides, Sheets, etc.)
- Tettra indexes the information you need to help deliver the best search experience. You can also search Tettra directly from Slack using our slash command.
Tettra has a published state
- Google Docs are always in edit mode and lack a published, source of truth state, so you don't know what is a draft vs what is current. Tettra has drafts, a publish state, and gives you access to version history.
- Google Docs drafts are mixed in with published documents, which makes it harder to find what you need.
Tettra has an internal ticketing system
- Our internal ticketing system, Suggestions, helps you create, organize and update your documents while getting the rest of the team involved.
- Google Docs doesn't have an internal ticketing system for documents
Tettra documents are open by default
- Google Docs are private by default. This means people have to remember to share them, which they often don't.
- If you don't have access to a Google document, you don't even know it exists.
- Putting documents in the correct folder in a shared drive takes too many clicks.
Tettra's editor puts the focus on readability
- Google Docs gives the user too much flexibility with styling, which means documents aren't consistent and end up being hard to read. We find that many users don't utilize much of this functionality because it's too overwhelming.
Tettra is for evergreen documents
- Tettra excels at helping you organize your evergreen documents and makes them easily accessible in the context of conversations. We even help surface pages that might be out of date with out Stale Pages report.
Tettra keeps your team updated with notifications and helps your team passively share knowledge
- Tettra's Slack Channel notifications help to make sure your team reads what you write by pushing your documents into the place where every one is hanging out all day
- Digest emails and the Recent Activity page help your team passively keep up with what's getting shared
Tettra has viewing analytics
- Readers help you know that people actually read your document
- Google Docs doesn't let you embed videos. Tettra allows you to embed videos from YouTube, Vimeo, Wistia, and more.