General

General overview of Tettra including how pages work and how to manage users.

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64 articles in this collection
Written by Nelson Joyce, Andy Cook, Oscar Morrison and 2 others

Duplicate accounts

What to do if one of your teammates accidentally creates a duplicate account
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Written by Bryan Imke
Updated this week

Does Tettra have an offline mode?

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Written by Bryan Imke
Updated over a week ago

Does Tettra offer an on-premise solution?

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Written by Bryan Imke
Updated over a week ago

Billing admins

What happens when I add a credit card to my account? What is a billing admin?
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Written by Bryan Imke
Updated over a week ago

Password Protected Pages

How to create a password protected page, sharing a password protected page
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Written by Bryan Imke
Updated over a week ago

How to add a Tettra app icon to an iPhone home screen

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Written by Bryan Imke
Updated over a week ago

What is a user?

How does Tettra define a user? Do I need to pay for read-only or guest users?
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Written by Bryan Imke
Updated over a week ago

Create a new draft or suggestion by using our '.new' URL shortcuts

Open up a fresh draft or new suggestion by using these TLDs (top level domains)
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Written by Bryan Imke
Updated over a week ago

How is Tettra different from other systems?

How is Tettra different from Google Docs, Confluence, or Dropbox Paper?
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Written by Nelson Joyce
Updated over a week ago

Tettra vs. Google Docs

How Tettra stacks up against Google Docs for internal knowledge management
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Written by Bryan Imke
Updated over a week ago

Storing Sensitive Data in Tettra

Can I store data like passwords, Protected Health Information (PHI), PCI, Personally Identifying Information (PII) in Tettra?
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Written by Andy Cook
Updated over a week ago

Is Tettra secure?

Security overview
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Written by Andy Cook
Updated over a week ago

Searching in Tettra

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Written by Bryan Imke
Updated over a week ago

Logging into Tettra

An overview of creating a team, using SSO, and signing in for the first time
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Written by Bryan Imke
Updated over a week ago

Does Tettra have a native Mac app or PC app?

Does Tettra have an OS X desktop app, app for PC, etc.
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Written by Andy Cook
Updated over a week ago

How Tettra Complies with GDPR

Learn about Tettra’s ongoing work to improve data security and privacy for all our customers.
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Written by Shauni Deshmukh
Updated this week

Setup own custom domain / white-label

Can you setup a custom domain with tettra
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Written by Oscar Morrison
Updated over a week ago

Is Tettra Down?

How to check if Tettra is experiencing issues
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Written by Nelson Joyce
Updated over a week ago

Account settings - email & password

How to update your email and set a password
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Written by Shauni Deshmukh
Updated over a week ago

How to update your profile photo

Changing your avatar
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Written by Shauni Deshmukh
Updated over a week ago

Team Usage Analytics

Monthly team usage analytics email
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Written by Nelson Joyce
Updated over a week ago

Usage Data and Account Analytics

AKA: Reports, Team Usage, Stale Pages
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Written by Bryan Imke
Updated over a week ago

Single Sign On

AKA: SSO, Google SSO, Slack SSO
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Written by Bryan Imke
Updated over a week ago

Updating team information

How to update your team name, logo, and URL
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Written by Shauni Deshmukh
Updated over a week ago

How to export your content

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Written by Shauni Deshmukh
Updated over a week ago

How to delete your account

Permanently remove all content and information for your account
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Written by Shauni Deshmukh
Updated over a week ago
Pages

Verification

How to verify documentation, set a recurring verification request for a page
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Written by Bryan Imke
Updated over a week ago

Collapsible Sidebar

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Written by Bryan Imke
Updated over a week ago

Table of Contents

How to use the Table of Contents
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Written by Bryan Imke
Updated over a week ago

My page isn't loading

Some troubleshooting steps to try if your page isn't loading
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Written by Bryan Imke
Updated over a week ago

Pages Overview

A brief overview of everything you can do with Tettra pages
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Written by Nelson Joyce
Updated over a week ago

Page Viewing Permissions

How to make pages invite-only, public, or team-only
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Written by Nelson Joyce
Updated over a week ago

Page Viewers Tracking

Easily track which of your teammates have read your Tettra pages
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Written by Andy Cook
Updated over a week ago

Export or Print a Single Page

Save or print a pdf file of a single page
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Written by Andy Cook
Updated over a week ago

Page Editing Permissions

How to lock edits to a page
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Written by Shauni Deshmukh
Updated over a week ago

Sharing pages via Email

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Written by Oscar Morrison
Updated over a week ago

How to mention a teammate in a comment

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Written by Oscar Morrison
Updated over a week ago

Version History (page revisions)

How to view the version history or revert to a previous revision .
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Written by Nelson Joyce
Updated over a week ago

Traffic Cop

Does Tettra allow collaborative editing? What happens when multiple users try to edit the same page?
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Written by Bryan Imke
Updated over a week ago

Uncategorized Pages

Where to find all your pages without a category
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Written by Oscar Morrison
Updated over a week ago

Page Reactions

Use page reactions to show your team that you've reviewed their pages
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Written by Andy Cook
Updated over a week ago
User Management

Renaming users, changing user profile information

How to change the name, email, or job title of a user
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Written by Bryan Imke
Updated this week

How to add users in bulk

Adding many users at once
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Written by Bryan Imke
Updated this week

Multi-Account Access

Managing multiple accounts, workarounds for having multiple Tettra accounts
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Written by Bryan Imke
Updated over a week ago

Starting Plan User Limit

Free plan, how many users can I add to my Starting plan before I'm charged?
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Written by Bryan Imke
Updated over a week ago

Managing Users on the Team Members page

How to sort users by name, email, last active date, login, and user role
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Written by Bryan Imke
Updated over a week ago

User Roles

How to set admins, billing admins, editors, read-only users, guest users, and contributors
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Written by Shauni Deshmukh
Updated over a week ago

Inviting Users

How to invite users to Tettra, setting default new user roles, restricting new sign-ins from Slack and Google.
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Written by Nelson Joyce
Updated over a week ago

Email users

How to add guests and users outside your Slack organization
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Written by Shauni Deshmukh
Updated over a week ago

Guest users

Invite contractors, new employees who haven't yet started, or even clients to access certain Tettra categories as guests.
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Written by Bryan Imke
Updated over a week ago

Read-only Users

Invite individual contributors while restricting access to content editing and creation.
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Written by Bryan Imke
Updated over a week ago

Contributors

AKA: Contributor user role, restrict user permissions
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Written by Bryan Imke
Updated over a week ago

Setting up user permission groups with Google Groups

Does Tettra integrate with Google Groups? Can I set permissions by team?
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Written by Bryan Imke
Updated over a week ago

Removing Inactive Users

How to remove, deactivate, or edit deactivated user information in Tettra.
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Written by Shauni Deshmukh
Updated over a week ago

Single-channel and multi-channel guests

Learn how Tettra handles Slack guests
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Written by Andy Cook
Updated over a week ago