Occasionally Tettra users search for documentation to answer their questions and are unable to find the answer or realize some information is out of date. The best way to let the rest of your team know you haven't been able to find information is by opening suggestion. There are currently three types of suggestions:
- New page suggestion - a question or request to add new content to your knowledge base
- Update suggestion - a suggestion to update an existing Tettra page
- Automated archive suggestions - These suggestions are automatically created in your account for pages that have no views or updates in the past 90 days. We create these suggestions so you can decided to archive those pages to de-clutter your account and improve search
A list of your team's open suggestions can be found under the 'Suggestions' menu item from the hamburger menu on the top left corner of your screen. You'll see a number next to your name, which shows how many suggestions in the queue are assigned to you (if any).
Suggestions are visible to your team according to the category they are in. From the suggestions index you can see both open suggestions and suggestions that have already been responded to (closed):
This article covers adding and answering the first type of suggestion described above: New Suggestions.
Creating a New Suggestion
You can create a new suggestion at any time from the 'New' menu at the top right of any page:
You can assign the suggestion to a specific team member. If you know who the resident expert on the subject is, assign it directly to them. It will then mention that teammate in the Slack notification that's sent out. If you don't have a specific teammate in mind, you can leave that field as 'Not sure'. This will automatically assign the suggestion to the author of the page. At Tettra, we also create suggestions for ourselves as a reminder or 'todo' to write about something later.
If you already know what category the page belongs in you can select that as well. If you've set up notifications for each category it will then send a notification to the corresponding Slack channel.
Each suggestion has a detail view that allows commenting, so team members can have a conversation on what information needs to be added. Team members can also 'upvote' the suggestion by clicking the thumbs-up button, to see which suggestions are most popular and should be answered first.
Responding to Suggestions
To respond to a suggestion, you can click the 'Create page' button. It will launch you right into a new draft of that page and will carry over the page title from the original request. Once you publish that page it will automatically be linked from the detail view.
You can select an existing page if you know the answer is already documented. You can also close the suggestion with a comment if the answer only needs a quick reply a not an entire new page. All suggestions and their comments are fully searchable via the search bar at top of every Tettra page, so the next person looking for that info will be able to find that comment.
Creating Suggestions In Slack
The best way to created a suggestion in slack is with message actions.
You can also create suggestions within Slack conversations using a slash command. Just type in /tettra request @[slack username] [title] .
Find more information on using slash commands in Slack for search, requests and to create pages here.